Your privacy
matters to us.
We collect minimal information and use it only to run your party and communicate with you. Here's exactly what we collect, how we use it and your rights.
Who we are
Scriblz is a mobile kids art party business operated by Genevieve [Last name], based in Newcastle, New South Wales, Australia. We operate at scriblz.com.au.
This Privacy Policy applies to all personal information collected through our website, booking forms, email communications and any other interactions with Scriblz.
This policy is written in plain language. We've done our best to make it clear and easy to read. If you have any questions, please don't hesitate to get in touch.
What information we collect
We collect only the information we genuinely need to provide our services. This includes:
Booking & enquiry information
Your name, email address, phone number, party date, location (suburb), number of guests, party type preferences and any special requirements you share with us.
Website usage data
Basic analytics data collected automatically by Squarespace — including pages visited, time on site and general location (country/region). No personally identifiable information is collected through analytics.
Health & safety information
Allergies, medical conditions or sensitivities you disclose to ensure the safe delivery of your party. This information is treated with the highest level of care and confidentiality.
Communications
Emails, messages and any other correspondence you send to us. We retain these to provide continuity of service and for our records.
Payment information
Payment is processed through secure third-party platforms. Scriblz does not store credit card or banking details directly.
How we use your information
We use your personal information only for the following purposes:
To process and confirm your booking enquiry
To communicate with you about your party details, date, theme and logistics
To ensure the safe and appropriate delivery of our services — including managing allergies and medical needs
To process payment for your booking
To send you a follow-up after your party (e.g. request for a Google review)
To respond to any enquiries, complaints or requests you make
To comply with any legal obligations
We do not use your information for unsolicited marketing. We will not add you to a mailing list or contact you with promotional content without your explicit consent.
Who we share your information with
We do not sell, rent or trade your personal information. We share your information only in the following limited circumstances:
Independent artist hosts
Your name, party details and any relevant safety information (e.g. allergies) are shared with the Scriblz host assigned to your party — only what they need to deliver your party safely.
Legal requirements
We may disclose your information if required to do so by law, court order or other legal process.
Service providers
We use Squarespace to operate our website and collect form data. Squarespace's privacy practices are governed by their own privacy policy at squarespace.com/privacy.
Payment processors
Payment is handled by a third-party payment processor. We do not store your payment details and your payment information is governed by the processor's privacy policy.
How long we keep your information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Booking and communication records are retained for a minimum of 2 years after your party date for business records and dispute resolution purposes
Health and safety information is retained for the duration of the booking and deleted promptly after the party has taken place
Enquiries that did not result in a booking are retained for 12 months then deleted
You may request deletion of your information at any time — see Your Rights below
Your rights
Under Australian Privacy law and generally as a matter of good practice, you have the right to:
Access your information
Request a copy of the personal information we hold about you at any time.
Withdraw consent
Where you have given consent for us to use your information (e.g. for photography), you may withdraw that consent at any time.
Correct your information
Ask us to correct any inaccurate or incomplete information we hold about you.
Delete your information
Request that we delete your personal information, subject to any legal obligations we have to retain certain records.
Make a complaint
If you believe we have mishandled your personal information, you may make a complaint to us directly or to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, please contact us.
We will respond to all privacy requests within 5 business days.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the bottom of this page. We encourage you to review this page periodically.
Continued use of our website or services after any changes constitutes acceptance of the updated policy.
Contact us about privacy
If you have any questions, concerns or requests relating to your privacy or this policy, please contact us.
We aim to respond to all privacy-related enquiries within 5 business days.